I've gotten two of his holsters.
After a long wait for delivery on the first one, I too tried to contact him several times. After many weeks
I finally got a response that the order was on the way.
Disappointed as I was, I ended up liking the holster so much I ordered a 2nd and waited and waited. But knowing there would be a long lead time,
and not urgently needing it, I didn't get up tight like the first order.
Yes he could be much more communicative and professional and save himself and his customers a whole lot of head aches. BUT, in the end
I love these products and am completely glad I stuck it out. I get the idea he has grown faster than his internal infrastucture can cope with.
Customer Service - 2 out of 10
Product - 10 out of 10