I guess it's no surprise the word "attorney" has now appeared in this thread. The context in which it was used may not affect STI directly, but it will certainly add to the bad blood that no doubt exists between themselves and their retailers. I'm sure Brazos, Dawson, and everybody else are getting sick of calls asking "when". Those dealers probably aren't getting good answers from STI either.
STI has a great reputation for customer service. That reputation will not survive unless they accept responsibility for whatever is going on and start communicating with their loyal customers. I also think they should bite a bullet here and do something for those who have been waiting for a long time. How about throwing in a free magazine when the guns are finally shipped? It would cost them some money in the short term, but it would definitely lower the blood pressure of some growingly impatient shooters and build long-term trust!