IPSC and USPSA rules are independent of each other. If it is allowed in USPSA, it is not necessarily allowed in IPSC. In USPSA, you can have a thumbrest in a production or CO gun if it is "built in" to another existing part, such as the slide stop.
In IPSC Production, the default position is that you can only use parts that are available from the original manufacturer. The rules then state the aftermarket parts that are allowed (such as sights, magazines, triggers, springs). It gets a bit complicated because a gun manufacturer could indeed manufacture a part that incorporates a thumbrest. And there is nothing in the Production rules that explicitly forbid a thumbrest. But it seems that, based on the response you got from IPSC, that thumbrests will not be accepted in Production, even if they are offered as a part by the original manufacturer of a gun that is on the Production list.