Jackstraw, thanks, you certainly went above and beyond trying to get your order completed. This is very weird because Melissa5 (above) seems to have gotten her order fulfilled. BTW, the name of the person running this business is Thomas Buchanan, NOT Mark Otto. Anyway, I am canceling my order with this company and would advise anyone to not do business with him, he obviously gives a rats *#+> about his customers. Thanks to everyone for their insight and input