My Dragonfly 24 slide took approx 7 months and 5 un-returned phone calls over several months to finally get instead of the 8 weeks I was quoted. The slide is wonderful and everything I hoped for even though, it came with only one of the two springs I ordered and it was a flat wire instead of the color coded ones I ordered and no capture screw to boot. After 2 calls and voice mails I gave up, I am of two minds on Zev, on one hand the product is great but the service lacking at best.