I wish I could say the same. I reported my broken powder measure with a picture on line 12-6 and received confirmation that same day (automated response).
12-9 I received a response from Marci Bruno asking what machine I had. I replied the same day.
12-15 heard nothing so sent second reply.
12-22 heard nothing so sent third reply.
12-30 filed another claim on line.
I know there are several possible explanations and can accept them - if they would just tell me what they are: part on back order, postal delay, Covid, etc., but lack of communication is unacceptable, IMHO.