That was when Robert Ray was at the Berryville HQ, then they had the purge - giving everyone there their walking papers (Joyce didn't have the guts to do it herself and had one of her minions do it).
With Robert you gat an answer if he had one and of not he got back to you.
Call your AC isn't working, you have 50 AC, SC and IPOC's and that many possible different answers.