Rob the reason to buy a Atlas Gun is our service is second to none. We would have gladly worked with you further to find the broken extractor. (1911 extractors have been a weak point of the guns for many years. We are working now to develop the correct extractor made from the correct material.)
Lots of gun builders build good guns right now, but we are the only company building 500 plus guns a year and servicing customers guns in two weeks or less (often in one day with quick things). We also pay for air shipping on all service guns both way if under warranty. We put out a service plan for our guns because we want to see the guns for service and keep the running for many years.
We started this company to change the way real shooters buy guns and get service. Our goal has been to change the industry for the better. This means better service, better guns, better parts, more education, and faster lead times. We are committed to keeping every single Atlas gun in top working order and continuing to pressure the industry to change for the better.
Adam