billdozer Posted February 26, 2017 Share Posted February 26, 2017 I recently acquired a used svi in 9mm. I want to put a metal grip on it. I wanted to put a signature grip on it be exact. I call svi ask if i sent the gun in and buy the grip from them, would they fit it, then re finish the whole pistol with the grip. The girl on the phone said they don't offer that service. Does this seem normal or did i just talk to the wrong person? Link to comment Share on other sites More sharing options...
mach1soldier Posted February 26, 2017 Share Posted February 26, 2017 Maybe she mistook it to mean doing the install and refinish for free?I would call back and ask how much it would cost to get a new grip and refinish on one of their guns. Otherwise try calling back in a week if the above was clearly communicated. Link to comment Share on other sites More sharing options...
billdozer Posted February 26, 2017 Author Share Posted February 26, 2017 It was, because i was like I'm gonna buy a grip at 800 from you and pay you to refinish a factory built gun. she's like nope, we're not offering that service. Link to comment Share on other sites More sharing options...
mach1soldier Posted February 26, 2017 Share Posted February 26, 2017 That's pretty weird. I would still call back and see if you get someone different. Link to comment Share on other sites More sharing options...
Balakay Posted February 26, 2017 Share Posted February 26, 2017 SVI will likely recommend that you have Doug Jones (from Accu-rail) do the install. He did mine. Excellent work. Buy the grip and have the gunsmith of your choice do the job. Link to comment Share on other sites More sharing options...
billdozer Posted February 26, 2017 Author Share Posted February 26, 2017 I can do it myself. The point was to have svi do it, and svi finish it. That way it was all factory done. Link to comment Share on other sites More sharing options...
3gunDQ Posted February 26, 2017 Share Posted February 26, 2017 You need to create an account on www.sviguns.com and fill out and submit an RMA. They will let you know what the next step is. I have/had several SV pistols and the Strayers and their team at Infinity Firearms are happy to help their customers and do a fine job of it. If your pistol has been molested or tormented by a shade tree gunsmith that may be a problem. Link to comment Share on other sites More sharing options...
cvincent Posted February 28, 2017 Share Posted February 28, 2017 That was Tiffany on the phone. She is very helpful. Everyone at infinity is very helpful. Did you tell her it is a factory SV gun? If it is..I inquired of this same service a few months ago. It's 450$ install, fit and refinish. May require a new grip safety. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
pjb45 Posted February 28, 2017 Share Posted February 28, 2017 I talked with Sandy last week. SVI is swamped with pistol orders. Brandon is working 7 days a week building guns. You might heed the advice in an earlier post. Ping Roy Neal. Link to comment Share on other sites More sharing options...
billdozer Posted February 28, 2017 Author Share Posted February 28, 2017 I did. They even looked up the serial #. Told me when it was made. Link to comment Share on other sites More sharing options...
RangerTrace Posted February 28, 2017 Share Posted February 28, 2017 It's completely possible that the work volume is such that they can't take the time away from new builds to do a grip install and refinish. Although, that would be a departure from what they have done in the past. FWIW, Brandon and Sandy have virtually always worked 7 days a week since I met them in 2008. Another possibility in this case, is that it was a gunsmith kit from back in the day, and they have no idea who actually built the gun......... Link to comment Share on other sites More sharing options...
3gunDQ Posted February 28, 2017 Share Posted February 28, 2017 On 2/25/2017 at 7:17 PM, billdozer said: I recently acquired a used svi in 9mm. I want to put a metal grip on it. Just sell it to me... problem solved. Link to comment Share on other sites More sharing options...
billdozer Posted March 1, 2017 Author Share Posted March 1, 2017 (edited) On Tue Feb 28 2017 at 4:34 AM, RangerTrace said: It's completely possible that the work volume is such that they can't take the time away from new builds to do a grip install and refinish. Although, that would be a departure from what they have done in the past. FWIW, Brandon and Sandy have virtually always worked 7 days a week since I met them in 2008. Another possibility in this case, is that it was a gunsmith kit from back in the day, and they have no idea who actually built the gun......... Factory built gun. Its not really a big deal, I'll just fit it myself and send it to h&m. I was just trying to think of not hurting the value of the gun. Edited March 1, 2017 by billdozer Added info Link to comment Share on other sites More sharing options...
Foxj66 Posted March 1, 2017 Share Posted March 1, 2017 So they wouldn't install and refinish a factory gun? Link to comment Share on other sites More sharing options...
Dirtchevy841 Posted March 2, 2017 Share Posted March 2, 2017 I am in line for my SV build about 5 months to go. Dropped over 7k on a limited build I hope this isn't a sign of how things go with their customer service. I have heard only good things about the service side. Hope it was just a misunderstanding. Link to comment Share on other sites More sharing options...
Sarge Posted March 2, 2017 Share Posted March 2, 2017 So they don't like other gunsmiths to touch their guns but they don't want to touch it either? Nice... Link to comment Share on other sites More sharing options...
billdozer Posted March 2, 2017 Author Share Posted March 2, 2017 I've heard many good things about them, they must be covered up with builds. Still unexpected. Link to comment Share on other sites More sharing options...
billdozer Posted March 2, 2017 Author Share Posted March 2, 2017 5 hours ago, Foxj66 said: So they wouldn't install and refinish a factory gun? That is correct. Link to comment Share on other sites More sharing options...
3gunDQ Posted March 2, 2017 Share Posted March 2, 2017 When was your gun built? Link to comment Share on other sites More sharing options...
BeerBaron Posted March 3, 2017 Share Posted March 3, 2017 Maybe try the method suggested above (log on to their gun builder and submit an rma)? as pointed out it's a bit rough if they won't support their product. It would be like Ferrari refusing to service your 458 Italia. I think sv are great and hopefully you can purchase the grip and have the grip fitted and gun refinished. After all you're trying to preserve the value of one of their builds. Link to comment Share on other sites More sharing options...
Foxj66 Posted March 3, 2017 Share Posted March 3, 2017 21 hours ago, billdozer said: That is correct. Good info to know, defiantly something I will keep in mind as I decide on a new gun this year Link to comment Share on other sites More sharing options...
billdozer Posted March 3, 2017 Author Share Posted March 3, 2017 (edited) 14 hours ago, 3gunDQ said: When was your gun built? 2007. Which is kind of surprising, it has a sight tracker, a rail, and aet barrel. A lot of more modern features for a 10 year old gun. Edited March 3, 2017 by billdozer Link to comment Share on other sites More sharing options...
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