Sarge Posted October 6, 2016 Share Posted October 6, 2016 The requested URL /forums.brianenos.com/index.php was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
benos Posted October 6, 2016 Share Posted October 6, 2016 Since the page loads now... One random page, not loading occasionally is not cause for panic. There are SO MANY things that all have to happen in an exact sequence for a single forum page to load. Especially for the home page. If all doesn't happen for one page every now and then... Well, that's the internet. Link to comment Share on other sites More sharing options...
Sarge Posted October 6, 2016 Author Share Posted October 6, 2016 No panic here. I know it happens. But in my experience it's more common here lately than elsewhere . Link to comment Share on other sites More sharing options...
arkadi Posted October 9, 2016 Share Posted October 9, 2016 Website performance is down after migration. Many interruptions. Not accessible today (9-Oct) for several minutes around 8:30am UTC, IIRC. CloudFront returning errors after a timeout. I've added Forums to the ServiceCake monitoring service. Let see some graphs in a week. Link to comment Share on other sites More sharing options...
benos Posted October 10, 2016 Share Posted October 10, 2016 I submitted another ticket on this... Link to comment Share on other sites More sharing options...
benos Posted October 10, 2016 Share Posted October 10, 2016 IP said to ask: "Is this just the index that seems to fail or other pages? Have you noticed any pattern on your end (or your members) that could help us pinpoint an issue?" Link to comment Share on other sites More sharing options...
benos Posted October 10, 2016 Share Posted October 10, 2016 IP also asked - if you get a page didn't load error, to include the time it happened in your post. And also the exact link you were trying to access. Link to comment Share on other sites More sharing options...
arkadi Posted October 11, 2016 Share Posted October 11, 2016 10-Oct 17:10 - 17:20 UTC forums not accessible for about 5 - 10 minutes, CloudFront returning timeout for any page: index, sub-forum, thread. The service provider could graph webserver access log by minute and see deeps / fluctuations by themselves. My local time - time on screenshots is GMT+3. Link to comment Share on other sites More sharing options...
arkadi Posted October 12, 2016 Share Posted October 12, 2016 Also, CloudFront CDN is not doing one of the main things it suppose to do: caching static assets, e.g. images to offload the server and make user experience better. Multiple times I requested several large and small images uploaded to the forums: like screenshots above and user's profile photos. The low-level technical information that comes with HTTP response indicates that the blobs were not served from CloudFront cache, ie. I see X-Cache: Miss from cloudfront HTTP header. The server must be configured to set Expires HTTP header (for images and versioned resources at least). I understand, that forums are a free service for us, but, Brian, in case you're paying for the web-hosting service - it's not of a great quality. Link to comment Share on other sites More sharing options...
Sarge Posted October 12, 2016 Author Share Posted October 12, 2016 Just failed to load for me again this morning at about 8:30. NEVER was this bad before. Message said something about servers not being found Link to comment Share on other sites More sharing options...
arkadi Posted October 17, 2016 Share Posted October 17, 2016 (edited) Clicking on the row in Uptime History, ie. Brian's Forums will expand to detailed info.http://uptime.statuscake.com/?TestID=CUjCx9AebP Due to monitoring granularity some short interruptions are not mirrored in the data. Timestamps on screenshot are GMT+3. Edited October 17, 2016 by arkadi Link to comment Share on other sites More sharing options...
benos Posted October 17, 2016 Share Posted October 17, 2016 Thanks. I'll add these detail to IP's ticket. Link to comment Share on other sites More sharing options...
benos Posted October 17, 2016 Share Posted October 17, 2016 IP's reply: "Hello, specifically this seems as if it's only one user, then one this morning for a minute? There are so many routes on the internet, it seems to indicate that there are a couple of users with some routes that have been perhaps having some issues, it would be great to try and catch this while it's happening for those guys so we can ensure it's not on our end though." Link to comment Share on other sites More sharing options...
Sarge Posted October 17, 2016 Author Share Posted October 17, 2016 13 minutes ago, benos said: IP's reply: "Hello, specifically this seems as if it's only one user, then one this morning for a minute? There are so many routes on the internet, it seems to indicate that there are a couple of users with some routes that have been perhaps having some issues, it would be great to try and catch this while it's happening for those guys so we can ensure it's not on our end though." Pretty sure it's more than one? Im no tech nerd by any stretch of the imagination but basic troubleshooting I can do. No problems ever logging in to forums. Forums do major overhaul. Now forums run slow at times and totally lock up at others. Hard to imagine my end getting broken at the exact same time as the overhaul. Link to comment Share on other sites More sharing options...
Edge40 Posted October 18, 2016 Share Posted October 18, 2016 2 hours ago, Sarge said: Pretty sure it's more than one? Im no tech nerd by any stretch of the imagination but basic troubleshooting I can do. No problems ever logging in to forums. Forums do major overhaul. Now forums run slow at times and totally lock up at others. Hard to imagine my end getting broken at the exact same time as the overhaul. Exactly. I had no issues before things changed. Now its very frequent. Nothing at all changed on my end. Link to comment Share on other sites More sharing options...
arkadi Posted October 18, 2016 Share Posted October 18, 2016 Monitoring service, like StatusCake, confirms outages from multiple location. The response from IP is not professional. Don't they have their own monitoring? :/ Link to comment Share on other sites More sharing options...
benos Posted October 18, 2016 Share Posted October 18, 2016 11 hours ago, arkadi said: Monitoring service, like StatusCake, confirms outages from multiple location. The response from IP is not professional. Don't they have their own monitoring? :/ From IP: "I'm going to put an alert on this ticket to email me with any replies so I can ensure to catch it and do some testing on this end if they are able to let us know when it's happening. Thank you" On this, "The response from IP is not professional" - That particular tech is the absolute shit. His support is always over-the-top top notch. He's helped me with so many tickets - he is talking to me more like a friend than the tech wizard that he is. Link to comment Share on other sites More sharing options...
Sarge Posted October 18, 2016 Author Share Posted October 18, 2016 How do we let him know when it's happening? Link to comment Share on other sites More sharing options...
Pat Miles Posted October 20, 2016 Share Posted October 20, 2016 ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (CloudFront) Request ID: EISNYGs5rNGPuYjVmEb1JLH9W9V9SaYV_3OnszHHnGLccQa1PlkTSw== 8:25 am MDT Link to comment Share on other sites More sharing options...
benos Posted October 20, 2016 Share Posted October 20, 2016 I added that to the IP thread. Thanks. Link to comment Share on other sites More sharing options...
benos Posted October 20, 2016 Share Posted October 20, 2016 IP made a change to how our pages are cached.... So we'll see if that helped. Link to comment Share on other sites More sharing options...
Sarge Posted November 2, 2016 Author Share Posted November 2, 2016 Locked up this morning at 5:55 eastern. iPhone safari Link to comment Share on other sites More sharing options...
TaterHead Posted November 8, 2016 Share Posted November 8, 2016 (edited) All i could get last night... Edited November 8, 2016 by TaterHead Link to comment Share on other sites More sharing options...
Flatland Shooter Posted November 8, 2016 Share Posted November 8, 2016 Same problem here first noticed about 1:30 PM CST (11/7/16). Lasted til after midnight. Link to comment Share on other sites More sharing options...
johnbu Posted November 8, 2016 Share Posted November 8, 2016 I had the same... just figured it was the Russians hiding Hillary's lost emails in the forum. Link to comment Share on other sites More sharing options...
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