reloader901 Posted September 2, 2015 Share Posted September 2, 2015 I have been dealing with Dillon for about 25 years. Anyone else experience some customer support reps being grumpy and less patient lately? Also, there is a woman answering some calls who seems particularly less knowledgeable. Anyone else experienced the same? Link to comment Share on other sites More sharing options...
Hi-Power Jack Posted September 2, 2015 Share Posted September 2, 2015 Couple of years ago, I got a tech who was less helpful than most reps I've talked to, but that was the only one in over 20 years - he was a male. Link to comment Share on other sites More sharing options...
aidenpeacemaker Posted September 2, 2015 Share Posted September 2, 2015 Yes I have called dillion last year for a couple of issues and they were top notch NO BS ... I called yesterday for some advice. and the answers were add more grease. really. Link to comment Share on other sites More sharing options...
dillon Posted September 2, 2015 Share Posted September 2, 2015 Oftentimes lubricating the correct part at the correct point is the answer. We will have some cleaning and lubrication videos for the Square Deal B, RL550B and XL650 up on our website and on your Youtube account probably next week. Just about finished with the voiceover, just need to change the format and they'll be ready to go. As for the female CSR, she is fairly new. She is a shooting instructor, loads lots of handgun and rifle. Like all CSRs, regardless of gender, you simply have to do the job a while to become proficient at it. I haven't overheard anyone being grumpy on the phone, but I do monitor for it. Link to comment Share on other sites More sharing options...
aidenpeacemaker Posted September 2, 2015 Share Posted September 2, 2015 Customer service speaks volumes in today's society. One of the reason why I will continue to buy springfield armorys firearms is because of there customer service. They don't mess around there on top of it. I like the fact that a company stands behind there equipment and offers a No BS . Keep up the good work team blue.. Link to comment Share on other sites More sharing options...
Hammer1 Posted September 2, 2015 Share Posted September 2, 2015 I was grumpy on the phone once. Link to comment Share on other sites More sharing options...
Meyer23 Posted September 2, 2015 Share Posted September 2, 2015 ^Right? People nowadays want to be cuddled and spoken too like they are the only thing that matters. All I ask is a little respect and be spoken to like an adult. "Oh noes! He sounded grumpy on the phone! I'm going to put their whole company on blast now." No offense, but people are human and have bad days. I've been told for years I sound like an a_-hole on the phone but it's more my monotone voice but I talk to people with respect and they get the help they need. Link to comment Share on other sites More sharing options...
reloader901 Posted September 2, 2015 Author Share Posted September 2, 2015 ^Right? People nowadays want to be cuddled and spoken too like they are the only thing that matters. All I ask is a little respect and be spoken to like an adult. "Oh noes! He sounded grumpy on the phone! I'm going to put their whole company on blast now." No offense, but people are human and have bad days. .... Lighten up Francis. I don't need my ass kissed by Dillon or anyone else. My post was expressing curiosity and asking if others had experienced similar stuff the past few weeks (out of character from my Dillon experiences the past **25** years). Link to comment Share on other sites More sharing options...
Meyer23 Posted September 2, 2015 Share Posted September 2, 2015 That was light. I just don't understand these type of threads. Yeah, yeah, if you don't like it, don't read it. I'll show myself out. Link to comment Share on other sites More sharing options...
9x45 Posted September 2, 2015 Share Posted September 2, 2015 (edited) Nope. The shell plate bolt broke on my SD Sunday afternoon after 15 years of loading 9mm at around 20K per year, called at 0700 Monday morning, bolt arrived Wednesday at 1300 hours, back in business, loaded 250 caps for this Saturday's USPSA match. Edited September 3, 2015 by 9x45 Link to comment Share on other sites More sharing options...
slavex Posted September 2, 2015 Share Posted September 2, 2015 I've been calling and asking inane question at RCBS and Dillon for years, both have always been great including multiple calls to Dillon in the last week. What really impresses me though is they maintain a presence here, and have done so for so long as well. I can only imagine the number of times they smack their head against the wall saying "use the search function" or "seriously?", seeing the same questions come up time and time again. Beyond buying their stuff whenever possible in wish there was a better way to say thanks. Link to comment Share on other sites More sharing options...
AJE Posted September 3, 2015 Share Posted September 3, 2015 Oftentimes lubricating the correct part at the correct point is the answer. We will have some cleaning and lubrication videos for the Square Deal B, RL550B and XL650 up on our website and on your Youtube account probably next week. Just about finished with the voiceover, just need to change the format and they'll be ready to go. As for the female CSR, she is fairly new. She is a shooting instructor, loads lots of handgun and rifle. Like all CSRs, regardless of gender, you simply have to do the job a while to become proficient at it. I haven't overheard anyone being grumpy on the phone, but I do monitor for it. Looking forward to these. Link to comment Share on other sites More sharing options...
Mikelindsey Posted September 3, 2015 Share Posted September 3, 2015 My only problem is getting through. Once I get someone on line I've never had anyone be nasty to me. I'll never forget when I got my 650 and the handle kept hitting slightly the spent primer cup. This guy spent a good 30 minutes with me before asking for a photo of the problem. I sent it, he called right back, dummy me had it on backwards. Boy did I feel like the dummy. Link to comment Share on other sites More sharing options...
9x45 Posted September 3, 2015 Share Posted September 3, 2015 I can just imagine all the stupid shit they put up with from newbie reloaders. Newbies "My primers are going in backwards, what caused that?" "Why doesn't the 550 index by itself? It's called a progressive, is it broken?" "I loaded 300 rounds and they don't work in my gun. What's wrong with the press?" "I re-adjusted everything on my new 1050 from watching U tube videos. Why is the press not working?" "I switched from powders and the press is throwing more/less grains. What's wrong with the powder measure?" "Why is the press painted blue?????" Link to comment Share on other sites More sharing options...
aidenpeacemaker Posted September 3, 2015 Share Posted September 3, 2015 I think it's good for the manufacturer to hear from the people who buy the presses.. feedback is always good. Regardless of good or bad comments. It gives directions. That's how things improve Link to comment Share on other sites More sharing options...
Dutchman195 Posted September 3, 2015 Share Posted September 3, 2015 Never had a problem with the phone calls. They have ALWAYS been super helpful. Last 2 times I have made the drive to the store location I have talked to a person on the showroom floor who guaranteed I'll never go back there. Fighting with me about warranty replacing a spring on my 650 that broke. From now on always calling and talking to the people on the phone. Lubing a machine the right way is usually the way to extend the life before you need to start replacing parts. In their trouble shooting manual I'm sure they start at page one and work there way down. Just like calling tech support and asking "is it plugged in and turned on" Have to make sure because you don't know the level of experience of the person on the other end of the phone. Link to comment Share on other sites More sharing options...
Youngeyes Posted September 3, 2015 Share Posted September 3, 2015 I can just imagine all the stupid shit they put up with from newbie reloaders. Newbies "My primers are going in backwards, what caused that?" "Why doesn't the 550 index by itself? It's called a progressive, is it broken?" "I loaded 300 rounds and they don't work in my gun. What's wrong with the press?" "I re-adjusted everything on my new 1050 from watching U tube videos. Why is the press not working?" "I switched from powders and the press is throwing more/less grains. What's wrong with the powder measure?" "Why is the press painted blue?????" What are the answers? Link to comment Share on other sites More sharing options...
NTNG Posted September 3, 2015 Share Posted September 3, 2015 I bought my 550 2 weeks ago. New to reloading. During the set up, I had an issue that I could not figure out. I called Dillon, and the service rep spent 45 minutes on the line with me, patiently explaining how to fix MY screw up. I was impressed, and wrote an email to them, thanking them for having such supportive technical support staff. "Ron" if your reading this, thanks again from Maryland! Link to comment Share on other sites More sharing options...
9x45 Posted September 3, 2015 Share Posted September 3, 2015 (edited) YoungEyes, "What are the answers?" backwards primers: mount your press to the ceiling 550 doesn't index: it's really a single stage indexing press, your'e only supposed to run 1 case thru at a time 300 rounds: every heard of a case gage? or chamber check? re-adjusted 1050: our presses are made for inteligent shooters.......... buy a Lee hand press switched powder: quit reloading and shooting, take up golf or bowling why is it blue: Why are Glocks black? Our custom shop will Duracote your press any color you want, $250 option. Edited September 3, 2015 by 9x45 Link to comment Share on other sites More sharing options...
rustybayonet Posted September 4, 2015 Share Posted September 4, 2015 Not too long ago I had a grumpy guy on the phone from dillon, but me being a grumpy old man, got thru it and got most of the info I needed. The company as a whole is great, but I did have to buy from Brian. Link to comment Share on other sites More sharing options...
hAkron Posted October 26, 2015 Share Posted October 26, 2015 I've been on the phone and over email with Dillon support a bunch the last few weeks trying to smooth out a used SL900 that I bought on eBay. They have been really helpful, efficient, and pleasant. Link to comment Share on other sites More sharing options...
DenverDave Posted October 26, 2015 Share Posted October 26, 2015 I have to say HONESTLY....out of ANY company I have worked with in YEARS....DILLON has been the BEST. Yes, the guys on the phone are not very "gabby"...and I appreciate that because they are professional and know what they are doing, and they know that behind your phone call is another guy or gal waiting to be helped....so they get down to business quickly.Wish more companies were like Dillon. Link to comment Share on other sites More sharing options...
reloader901 Posted October 26, 2015 Author Share Posted October 26, 2015 I started this thread 9/1/15 after a couple of minor experiences in August that were not typical of my previous 25 great years with Dillon tech support. It was probably a glitch. Maybe they were having a bad week in August.... I dunno. September and October have been back to the usual great tech support. Link to comment Share on other sites More sharing options...
191138sc Posted October 26, 2015 Share Posted October 26, 2015 To the Dillion CSR Manager: Last week I called with an install question on a 550 with a Strongmount. Your CSR was great and patient with me. I appreciate you caring about me enough to take the time to answer a question that must have asked a million times before. Please keep up the great customer service. Link to comment Share on other sites More sharing options...
Tom S. Posted October 27, 2015 Share Posted October 27, 2015 I think they only get grumpy when they get these kind of questions/callers: Link to comment Share on other sites More sharing options...
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