farmland Posted April 9, 2014 Share Posted April 9, 2014 I got a confirmation that my request for the parts are now on the way to me. Now to me that was fast service and trouble free. Simple email and no waiting on the phone. So in under 24 hrs they have turned around my email for a few small replacements parts. Link to comment Share on other sites More sharing options...
usmc90 Posted April 10, 2014 Share Posted April 10, 2014 okay went to my mailbox again today and found...NOTHING from Dillon..no confirmation emails no anything Link to comment Share on other sites More sharing options...
RDA Posted April 10, 2014 Share Posted April 10, 2014 okay went to my mailbox again today and found...NOTHING from Dillon..no confirmation emails no anything Two thoughts: 1) continue to update this thread with your results or, 2) call Dillon and find out what happened with your order I have never received an email or shipping confirmation from Dillon. I do have a registered FedEx account though and as soon as Dillon ships via FedEx, I receive a notice from FedEx that an item has been shipped from Dillon and I can track the package. Link to comment Share on other sites More sharing options...
Mavrick379 Posted April 10, 2014 Share Posted April 10, 2014 I've called several times in the last few months and they definately have at least one rep that doesn't live up to the reputation that's so widely talked about. He wasn't rude but he was basically clueless and did not offer a solution to my problem. Each time I called I had to wait about 20 minutes, not that big of a deal. Link to comment Share on other sites More sharing options...
dillon Posted April 10, 2014 Share Posted April 10, 2014 Small warranty parts are not invoiced. The CSR simply puts the parts into a padded envelope, an address label is hand written, and they get mailed out. No email accompanies these parts. Bigger parts that require the shipping dept. to compile get invoiced, and if we have your email address in our database, then the shipper sends an email after our software goes through its' end-of-day. Link to comment Share on other sites More sharing options...
usmc90 Posted April 10, 2014 Share Posted April 10, 2014 Thank you for clarification on that process , does help to know that... The guy I spoke with from CS said he would get them packaged and sent out that night 3/31 as I had told him I needed to load for a match on 4/6 ..I know the mail system gets messed up but I figured I should have received them by now... CS has always been great in the past and other warranty parts I've gotten from Dillon have never taken this long to get to me. Link to comment Share on other sites More sharing options...
farmland Posted April 10, 2014 Share Posted April 10, 2014 Here is what I got for three very small parts. I always get a confimr email like this. DillonHelp (DillonHelp@dillonprecision.com) Add to contacts 4/09/14 To: xxxxxxxxx@msn.com Parts of this message have been blocked for your safety. Show content|I trust dillonhelp@dillonprecision.com. Always show content. No charge part(s) on the way! Thank you, Dillon Precision Products, Inc. ***************************************************************** PLEASE LEAVE ALL PREVIOUS MESSAGES AS WE NEED THEM FOR OUR REPLY ***************************************************************** Phones are open from 7 am MST till 6 pm MST (no daylight savings time in AZ!) & Saturday from 8 am to 3 pm MST. Orders/Expert Assistance: 800-223-4570 Local #: 480-948-8009 Catalog Order/Order status: 800-762-3845 Fax #: 480-998-2786 Showroom hours: Monday – Friday 9 am to 6 pm MST & Saturday 8 am to 3 pm Visit us on the Web at http://www.dillonprecision.com/ From: xxxxxxxx@msn.com [xxxxxxxx@msn.com]Sent: Monday, April 07, 2014 4:13 PMTo: DillonHelpSubject: Web Form Contact From: xxxxxxxx@msn.com Name:john xxxxxxPhone Number:xxxxxxxxFax Number:E-Mail Address:jxxxxxxxx@msn.comBest Time to Call:8:00 AM - 12:00 PMPreferred Contact Method:E-mailComments:I need the following replacement parts for my 650 press.1.) #13629 -Failsafe Rod2.) #18086 Shoulder Washer3.) #13614 380 Station One LocatorThe rod has stripped threads, the washer broke and the station one locator top rails pulled off.Customer # 000401902John xxxxxxxxxxxxxxxxx xxxxxxxxxxHow did you hear about us?Other Link to comment Share on other sites More sharing options...
usmc90 Posted April 11, 2014 Share Posted April 11, 2014 Update.... Not today either..2 full working weeks since ordered..small parts would fit into small envelope Link to comment Share on other sites More sharing options...
The_Vigilante Posted April 11, 2014 Share Posted April 11, 2014 I recommend you call them again. The rep may have forgotten. Link to comment Share on other sites More sharing options...
farmland Posted April 11, 2014 Share Posted April 11, 2014 I received all three parts today, well lets say four as they sent me two plastic bushings. Thanks Dillon. Link to comment Share on other sites More sharing options...
usmc90 Posted April 11, 2014 Share Posted April 11, 2014 I got in que early today. . Parts sent but never made it.. ?? Correct address ? Yes resending no other questions asked. . Great service again. .first order may be stuck on some mail truck ..gotta love the USPS Link to comment Share on other sites More sharing options...
andrewst359 Posted April 11, 2014 Share Posted April 11, 2014 If one emails, do you have to include your customer number? I emailed awhile back and never got my replacement. Link to comment Share on other sites More sharing options...
hwevers Posted April 11, 2014 Share Posted April 11, 2014 Military discount? Active duty? Retired? Disabled? Howard Link to comment Share on other sites More sharing options...
XxWoodsHunterxX Posted April 12, 2014 Share Posted April 12, 2014 I got in que early today. . Parts sent but never made it.. ?? Correct address ? Yes resending no other questions asked. . Great service again. .first order may be stuck on some mail truck ..gotta love the USPS So question is if you receive both sets do you be a good Samaritan and send them back or keep them. Since they did originally send you the parts. Link to comment Share on other sites More sharing options...
usmc90 Posted April 12, 2014 Share Posted April 12, 2014 On that note.. if I do end up with both sets I will call and see if they want them shipped back. . So yes absolutely Link to comment Share on other sites More sharing options...
usmc90 Posted April 15, 2014 Share Posted April 15, 2014 Playing catch up.. I received first parts order last sat.. was a 2week delivery time. . Called Dillon on Monday to tell them about it and see if they would like me to ship xtra order back. . Response was NO.. again +1 for Dillon CS Link to comment Share on other sites More sharing options...
Adam B Posted April 15, 2014 Share Posted April 15, 2014 I called them yesterday, was on hold for 22 minutes but they answered and took care of my issue right away. Link to comment Share on other sites More sharing options...
EEH Posted April 15, 2014 Share Posted April 15, 2014 I called them last week to send in my HP1 hearing protectors for credit on a new pair.got return number they ship free so I ordered a couple other items they also shipped free..that's all I got to say about that Link to comment Share on other sites More sharing options...
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