Last_Mile2002 Posted November 17, 2013 Share Posted November 17, 2013 After 2 years and over 15K rounds, I noticed a crack in the slide running on the breech face from the firing pin hole down to a lower corner. I was bummed. The 5.25 is my competition gun and I run reloads through it, so I though I would be on my own to replace the slide. Since I bought most of my parts from Springer Precision, I emailed them on Saturday and asked for a cost estimate to replace my slide and transfer my modified parts off the old slide on to a new slide. (Dawson fiber optic front sight, Springer metal cocked indicator guide, polished striker, heavy duty striker roll pin, etc.) I was thinking this would cost me hundreds of dollars. Well, a day later I got an email from Scott Springer saying send my slide back to the Springfield Armory custom shop for examination. Monday after work I sent the slide back to Springfield via 2nd day UPS. Springfield got my slide Thursday morning and turned it around for the Thursday afternoon UPS pickup! The slide only spent 10 days out of my hands. Springfield didn't fix my slide, they replaced it. They took off all of my after market parts and put them on a brand new slide. Talk about customer service. My thanks go out to Scott Springer for the extra step and facilitating the return of my slide to Springfield with a specific person at Springfield waiting for my slide. Springfield also has to be commended for their outstanding and speedy turnaround of my slide. With the XDs RMAs going on, I was anticipating a 3 -4 week period and perhaps a credit card charge. Throughout this episode all of my expectations were exceeded. Link to comment Share on other sites More sharing options...
chbrow10 Posted November 17, 2013 Share Posted November 17, 2013 what did Springfield charge? Link to comment Share on other sites More sharing options...
Loves2Shoot Posted November 17, 2013 Share Posted November 17, 2013 Glad to hear they took care of you in SA style. They aren't perfect, but they try hard. I doubt he was charged. Link to comment Share on other sites More sharing options...
colbyjack Posted November 18, 2013 Share Posted November 18, 2013 Nice Link to comment Share on other sites More sharing options...
Last_Mile2002 Posted November 18, 2013 Author Share Posted November 18, 2013 what did Springfield charge? Zero Only 10 days out of my hands! Link to comment Share on other sites More sharing options...
Naka16 Posted November 25, 2013 Share Posted November 25, 2013 Good deal, glad it worked out for you. And Scott does some nice work, and his customer service is the best out there. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now