I posted this in reply to another guy having the same issue. But figure it will be better as a new one.
I called support as I saw it within the first 500 reloads, support guy said he's never heard of the issue and couldn't help.
* I have torn apart the case feeder assembly - added a shim in to the tube funnel made from a old pop can, ( it helped a little as I was thinking that the cases were able to tilt as they dropped out of the clear tube to the case / plunger adapter ( green funnel).
* I have also noticed I wasn't having the issue at all when I had only no more than ten cases putting pressure from the top. Which means I have to constantly power ON / OFF the case feeder hopper to keep the the press fed.
I have pictures of what you are seeing too.
VIDEO Clip of it happening
Any help on this would be great!